Can I trial an instrument?

Yes, a 7 day trial is given with all purchases and full refund, minus postage, if not suitable. International buyer’s 7 day trial starts once they have received the instrument.

Can I trade my own instrument?

Yes, it is possible to trade your own flute or piccolo depending on condition, make and specification. Please enquire first if this is your intention.

How do I receive my instrument?

In the UK all flutes/piccolos are sent via Royal Mail Next Day Special Delivery, signed and tracked. International shipping can be either DHL courier service or Royal Mail International Signed and Tracked.

Where are you based, can I visit and try instruments?

We are online purely and so there is not a physical shop to try instruments. This is why we offer a 7 day trial period.

What if the instrument arrives not working?

All instruments are set up correctly and checked before posting. Due to the nature of postal travel, sometimes an instrument might need further adjustment on arrival. This is rare but we will always accept a return and adjust free of charge and return the instrument for a full 7 day trial.

Do you offer a warranty on your instruments?

We fully adjust and service all instruments before sale and so a warranty is not necessary, however in the event of any issues occurring in the first month we will look to resolve these. Please note that this does not include misuse.